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At PureVine, we are committed to providing our customers with a reliable, timely, and transparent shipping experience. The following Shipping Policy outlines the terms and conditions related to the shipment of your orders.
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive a notification once your order has been shipped.
Shipping charges for your order will be calculated and displayed at checkout unless your order qualifies for a promotional free shipping offer.
Delivery estimates vary based on your location and selected shipping method. Average delivery timelines:
Domestic (U.S.): 4–7 business days
Canada: 7–14 business days
International: 10–21 business days
Please note these are estimates and not guarantees. Delays may occur due to customs, carrier disruptions, or high demand periods.
PureVine proudly offers Free Standard Shipping on all orders delivered within the United States, with no minimum purchase required.
Please note:
Offer applies to standard domestic shipping only.
Express or expedited shipping will still incur a fee.
Free shipping does not apply to international orders, including Canada.
Once your order has shipped, you will receive a confirmation email with tracking information.
It may take up to 48 hours for the tracking number to become active.
Customers are responsible for ensuring that all shipping information provided at checkout is correct.
PureVine is not liable for orders delayed or lost due to incorrect or incomplete addresses.
If an incorrect address is provided and the item is returned to us, the customer will be responsible for reshipment fees.
We use reputable third-party carriers such as:
USPS
UPS
FedEx
Canada Post
DHL (for international shipments)
Carrier selection depends on shipping destination, delivery speed, and product weight/size.
PureVine is not responsible for any customs and taxes applied to your order.
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, customs).
PureVine is not responsible for packages lost, stolen, or damaged in transit.
Once the package has left our facility and is in the hands of the carrier, all liability lies with the carrier.
If your package is lost or damaged, please file a claim with the shipping carrier directly. We can assist in providing documentation if needed.
We currently ship to the United States, Canada, and selected international locations.
We do not ship to P.O. Boxes or APO/FPO addresses unless specifically arranged.
Some products may be restricted in certain jurisdictions due to local regulations.
If a package is returned to PureVine due to failed delivery (e.g., incorrect address, refusal, absence), the customer is responsible for reshipping costs.
Refunds will only be processed if the item is returned in original, unopened condition, minus the original shipping fee.
If you have any questions or concerns regarding shipping, please contact:
📧 support@purevine.store
🌐 www.purevine.store
Yours truly,
~ PureVine